Shipping policy
Last updated: 8 September 2026
At Nose & Whisker, we aim to get your pet's favourites to you as quickly and reliably as possible.
UK Delivery Charges
Delivery charges are calculated at checkout based on the products in your order. Our standard delivery charge for items dispatched directly by Nose & Whisker is £4.99.
Some products are dispatched directly by our trusted brand partners and may include free delivery or have a different delivery charge. The applicable delivery options and charges will always be clearly shown at checkout before you place your order.
If your order contains products dispatched from more than one location, they may arrive separately and you may receive more than one tracking number.
Delivery Times
We aim to process and fulfil orders within 2 business days.
Once dispatched, standard delivery usually takes approximately 3–5 business days.
Please therefore allow approximately 5–7 business days from placing your order for delivery.
Business days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates rather than guaranteed delivery dates. Occasionally circumstances outside our reasonable control, such as courier disruption, severe weather or unusually high demand, may cause delays.
Multiple Parcels
Nose & Whisker works with a carefully selected range of suppliers and fulfilment partners alongside products dispatched directly by us.
This means that if your order contains several products, they may occasionally be dispatched separately and arrive in more than one parcel.
You will not be charged additional delivery fees simply because we choose to fulfil your order in multiple parcels.
Tracking
Where tracking information is available, this will be provided once your order has been dispatched.
Please allow a little time for tracking information to become active after receiving your dispatch notification.
Delivery Addresses
Please check that your delivery address is complete and correct before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at hello@noseandwhisker.co.uk.
We will do our best to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has begun processing or has been handed to the courier.
Missed or Unsuccessful Deliveries
If a courier is unable to complete delivery, they may attempt redelivery, leave the parcel in a safe place where appropriate, deliver it to a collection point or provide instructions for rearranging delivery.
Please follow the instructions provided by the courier.
If a parcel is returned to us because delivery could not be completed, please contact us and we will advise you of the available options.
Delivery Delays
If your order has not arrived within the expected timeframe, please contact us at hello@noseandwhisker.co.uk and we will investigate.
Where a delivery is significantly delayed or lost, your statutory rights remain unaffected.
Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible at hello@noseandwhisker.co.uk.
Please include your order number and, where possible, photographs of the parcel and affected product. This will help us resolve the issue quickly.
Incorrect or Missing Items
If an item is missing from your delivery, first check your dispatch information, as your order may have been sent in more than one parcel.
If you believe an item is missing or you have received the wrong product, please contact hello@noseandwhisker.co.uk with your order number and details of the issue.
UK Delivery Restrictions
Certain locations may take longer to reach, particularly Northern Ireland, the Scottish Highlands, islands and other remote areas.
Some products or suppliers may also have specific delivery restrictions. Where a product cannot be delivered to your address, we will contact you as soon as reasonably possible and provide the appropriate options.
International Delivery
We do not currently offer international delivery.
Returns
Delivery and return delivery are separate matters. Please see our Refund Policy for information about cancellations, returns and refunds.
Contact Us
If you have any questions about the delivery of your order, please contact:
Nose & Whisker
Email: hello@noseandwhisker.co.uk
Website: noseandwhisker.co.uk
